Empress Glow Emporium
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Commercial Policies & Legal Rights

Empress Glow Emporium is committed to ethical trade, full consumer rights protection, and transparent regulatory disclosure under Nigerian law.

Last Revised: March 2026 • Governed by the Laws of the Federal Republic of Nigeria

CAC RegisteredAbuja, Nigeria Entity
FCCPC Compliant7-Day Return Guarantee
NDPA 2023 RegulatedDPO Supervised
VAT ExemptZero Tax Added
Consumer Protection Guarantee (FCCPC Compliant)

"Refunds only for defective products within 7 days of delivery. Contact us via WhatsApp to initiate a return."

1. Defective Product Returns & Replacements

Under the Federal Competition and Consumer Protection Act (FCCPA 2018), consumers have the right to receive goods of merchantable quality. If you receive an Empress Glow Emporium formulation that is damaged in transit, possesses a broken container seal, or exhibits a material defect:

  • Notification Window: You must notify us within seven (7) calendar days of delivery confirmation.
  • Evidence: Send a photograph or short video of the damaged item along with your delivery confirmation to our official WhatsApp care line.
  • Resolution Choice: We will provide an immediate complimentary replacement dispatched via expedited courier, or issue a full refund to your original payment method.

2. Hygiene & Unsealed Skincare Exclusions

Because Empress Glow formulations are handcrafted botanical skincare products without synthetic formaldehyde preservatives, open jars and applied cosmetic containers cannot be returned for change of mind or personal scent preference once the protective safety seal has been broken, unless a verifiable manufacturing defect exists.

3. Return Dispatch Procedure

Return logistics within Abuja (FCT) will be coordinated directly by Empress Glow Emporium courier partners at our expense for all verified defective items. For deliveries outside Abuja, our WhatsApp care team will supply return drop-off instructions.

FCCPA 2018 Statutory ComplianceInitiate Return on WhatsApp →
Regulatory Transparency Notice

These claims have not been evaluated by NAFDAC. Empress Glow preparations are formulated from traditional West African botanical and fruit extracts and are not intended to diagnose, treat, cure, or prevent any medical disease or skin condition.

Privacy & Data Rights

Data Protection Officer (DPO)

For personal data inquiries, subject access requests, correction, or erasure under the NDPA 2023, contact our monitored DPO inbox:

dpo@empressglowemporium.com →
Consumer Support

Online Dispute Resolution

Experiencing an issue with a delivery or defective product? Connect with our dedicated dispute resolution line on WhatsApp:

Open WhatsApp Resolution (+234 803 565 0299) →
Direct Communication

Join the Private Reservation Circle

Receive private dispatch notifications for new cold-pressed batches, botanical formulation journals, and priority allocations.

Empress Glow

Artisan Nigerian botanical skincare formulations handcrafted with fresh fruit enzymes to gently nourish melanin skin barrier wellness. Hand-poured in Abuja.

“....Own your spot.”

Collection

  • Shop Collection
  • Customer Account
  • Botanical Rituals
  • Our Story
  • Questions & FAQ
  • Skincare Journal

Direct Care

  • WhatsApp Consultation
  • WhatsApp Product Catalog
  • orders@empressglowemporium.com
  • Abuja, Nigeria • Founded 2021

Regulatory & Policy

  • FCCPC Refund Policy (7 Days)
  • Shipping & Delivery
  • Privacy Policy (NDPA 2023)
  • Opt Out / Unsubscribe

© 2026 Empress Glow Emporium. All rights reserved. CAC Registered. VAT Exempt.

DPO: dpo@empressglowemporium.com

NAFDAC Notice: These formulations are prepared using traditional West African botanical extracts. These claims have not been evaluated by NAFDAC to diagnose, cure, treat, or prevent any condition.